We don’t guarantee that we will receive your returned item because this is dependent on the shipping carrier and the tracking of the packing. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for shipping cost of returning your item(s). To return your product, you should mail your product to: Gizmo Trims PO BOX 600211, Miami, FL 33160. Our products are shipped within 4-8 (possibly sooner) days using USPS. You can contact us via email: skins are made-to-order. You just need to cover the shipping cost if you want a replacement skin. If you damage your skin during installation, you can request an exchange skin for 50% off of the item. We understand that accidents can happen, so our 100% satisfaction guarantee is one of the reasons people choose us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
To complete your return, we must first verify proof of the purchase and that the purchase is meets one of the conditions mentioned previously. The product must be defective, picture proof is required. Beyond that period refunds or exchanges are not allowed. If your item is defective, you may refund your order within 30 days. Please be sure to order the correct skin for the correct device. For this reason, we only give refunds for defective items, meaning that it doesn't fit (picture proof is required). This would be a cost that we can't recover. We incur cost to produce every skin, which is less likely to be resold after you order it.
Our skins are made-to-order, so we do not keep skins on-hand when an order is placed.
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